SLA Support

€5.00 EUR
Monthly

SLA Support Level 1

Technical support 5 days a week - reply in 24H
Commercial advices 5 days a week - reply in 24H
Telephone 5 days 9AM to 17PM GMT time (Monday to Friday)
Emails 5 days a week - reply in 24H

Technical advices
Telephone 5 days 9AM to 17PM GMT time (Monday to Friday)
Emails 5 days a week - reply in 24H
Incidents Emails 7 days a week - reply in 24H

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€10.00 EUR
Monthly

SLA Support Level 2

Technical support 6 days a week - reply in 24H
Commercial advices 6 days a week - reply in 24H
Telephone 6 days 9AM to 20PM GMT time (Monday to Saturday)
Emails 6 days a week - reply in 24H

Technical advices
Telephone 6 days 9AM to 20PM GMT time (Monday to Saturday)
Emails 6 days a week - reply in 24H
Incidents Emails 7 days a week - reply in 24H

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€15.00 EUR
Monthly

SLA Support Level 3

Technical support 7 days a week - reply in 24H
Commercial advices 7 days a week - reply in 24H
Telephone 7 days 9AM to 20PM GMT time (Monday to Sunday)
Emails 7 days a week - reply in 24H

Technical advices
Telephone 7 days 9AM to 20PM GMT time (Monday to Sunday)
Emails 7 days a week - reply in 24H
Incidents Emails 7 days a week - reply in 24H

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€1.00 EUR
Monthly

Teste

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